Frequently Asked Questions (FAQs)
On this page:
- How do I start the questionnaire?
- Who can participate?
- How long is the questionnaire?
- Who has commissioned this research?
- Do I have to complete it all in one go?
- Can I complete the survey on my smartphone?
- Can I complete the survey in another format?
- Do I get paid for taking part?
- Is the survey confidential?
- Is the information I provide safe online?
- What about cookies?
How do I start the questionnaire?
If we sent you a letter, follow the link to www.environmentsurvey.co.uk. Click on “Click here to complete the survey” and enter the login details provided on the letter.
Who can participate?
This survey can be done by up to 4 people aged 18 or over in your household.
How long is the questionnaire?
The questionnaire should take about 20 minutes to complete.
Who has commissioned this research?
The Department for Environment, Food and Rural Affairs (Defra) has commissioned Verian, an independent research organisation, to conduct this survey on its behalf. The results will be used to help Defra form responses to safeguard the UK’s natural environment, support its world-leading food and farming industry, and sustain a thriving rural economy.
Do I have to complete it all in one go?
No, you will be able to leave the questionnaire and return to it where you left off so don’t worry if you need to stop halfway through. If you leave the questionnaire for a long period of time it may time out. If this happens just reload the link we gave you (in our email or letter) and you will be able to start again where you left it.
Can I complete the survey on my smartphone?
Yes, you can complete the survey on your smartphone.
Can I complete the survey in another format?
Yes, if you would like to receive a paper version of the survey to fill in please email environmentsurvey@veriangroup.com and one will be sent to you with a pre-paid envelope to send back.
Do I get paid for taking part?
Once you have completed the survey you will be directed to the Merit website where you can choose from a range of different £10 shopping vouchers. If you completed the survey by post, we will post your £10 voucher.
Is the survey confidential?
Yes, all responses you provide will remain anonymous and your answers will not be connected to you personally or your household.
Is the information I provide safe online?
We take very seriously our responsibilities to keep your personal information secure. As such we take every reasonable precaution to ensure your information is protected from loss, theft or misuse. We use a secure Website (HTTPS) to ensure that your data is protected. This is the same type of Website that you would generally see when shopping online.
As part of our commitment to the security of your information, Verian has regular internal and external audits of its information security and is accredited to the International Standard for Information Security, ISO 27001.
What about cookies?
This web questionnaire detects your computer's operating system, screen resolution and the browser you are using in order to adjust the questionnaire to best suit your system. This is done by the use of a cookie created on your computer. This information is returned to us and stored for statistical purposes only. We do not collect or store any personal information. It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your computer.
Find out more
Contact us
If you have any problems completing the questionnaire, please see our Frequently Asked Questions page. If you need further assistance or would like more information on any aspect of the research, please email us at environmentsurvey@veriangroup.com and a member of our team will get back to you.